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Equipment, staffing issues led to Thanksgiving Day confusion at Boston Market in Rancho Cucamonga

Equipment and staffing issues prevented the Boston Market in Rancho Cucamonga from completing the location’s prepaid Thanksgiving Day orders, spokesman Slaton Smith said in an email Friday, Nov. 26.

Customers who showed up at the Foothill Boulevard restaurant Thursday to pick up their prepaid holiday meals found a sign on the front door that read: “No employees showing up today… we are unable to fulfill the orders! We are sorry!”

Company officials have reached out to those impacted to explain the situation, Smith wrote.

Those guests will receive refunds and free meal vouchers, Smith added.

“This year, Boston Market successfully provided over 100,000 families with delicious Thanksgiving Day meals professionally served by our hard working teams across the nation,” Smith wrote. “We are disappointed when even one family is not 100% satisfied and deeply regret and apologize to our guests who were impacted by the developments at the Rancho Cucamonga location.”

While the Rancho Cucamonga location was not open Friday due to staffing issues, Smith said Boston Market’s leadership team went into the restaurant and fulfilled the day’s pre-orders.

Some were hand delivered to customers’ homes, Smith added.

“We continue to work diligently to open this restaurant as soon as possible,” Smith concluded. “These are trying times for all of us in the hospitality industry, and we at Boston Market will make every effort to keep serving our loyal guests high quality meals.”


Source: Orange County Register

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